Returns

RECEIVED A DAMAGED ITEM?

You have the right to reject damaged goods within 28 days of purchase. In the unlikely event that your purchase is damaged, please contact our Customer Service Departments on Nottingham 0115 200 2151 nottingham@amgrace.co.uk or Leamington Spa 01926 881500 leamington@amgrace.co.uk within 24 hours of the delivery.

FAULTY GOODS RETURNS

For items purchased online, you can send them back for a full refund within 28 days, provided it has not been used or fitted, and is returned with any packaging that form part of the goods with a valid proof of purchase.

If your item is faulty, please email the selling store to request a returns form which will need including with your goods when sending it back to us. Please retain your proof of postage as we will need that to reimburse you the cost of the return for the faulty items. This will be done once the return has been processed.

Here's the return address:

Bang & Olufsen of Nottingham

4 Bellar Gate

Nottingham

NG1 1JN

Please contact our Customer Service Departments on Nottingham 0115 200 2151 nottingham@amgrace.co.uk or Leamington Spa 01926 881500 leamington@amgrace.co.uk within 24 hours of the delivery. If your purchase falls outside this time, then please contact us.

COMPLAINTS PROCEDURE

If you have any complaints or concerns regarding your purchase or the way in which your transaction was handled, please inform us by email - nottingham@amgrace.co.uk or in writing to Bang & Olufsen of Nottingham, 4 Bellar Gate, Nottingham NG1 1JN. Your concern will be dealt with swiftly.

You are entitled to change your mind and cancel your order for any reason within 14 calendar days after delivery or collection for an exchange or full refund.